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  • Do I need a car during my stay at the villa?
    Yes, having a car is necessary for getting around during your stay. Our villas are located in a secluded area with limited access to public transportation and nearby amenities. The roads leading to and from our villas are uneven, steep, and unpaved in some areas, making it challenging to navigate without a vehicle. Having a car will provide you with the flexibility and convenience to explore the surrounding areas, visit local attractions, and leave the property. We recommend renting a car that is suitable for the road conditions, such as avoiding low cars or cars with low clearance, to ensure a smooth and enjoyable experience during your stay.
  • Are pets allowed at the villas?
    Yes, we do allow pets at our holiday rental property, but prior notification and approval are required. Please contact us directly to inquire about our pet policy, any applicable fees, and specific requirements for guests traveling with pets. Please note that there is already a dog on the estate, and we kindly ask for all pets to be well-behaved and adhere to our pet guidelines.
  • Is smoking allowed at the villas?
    Smoking is only allowed outdoors. As we are a green estate and a farm, we kindly request guests to be respectful of the environment and dispose of cigarette butts in designated receptacles. Your cooperation in keeping our property clean and sustainable is greatly appreciated.
  • Are bed linens and towels provided at the villas?
    Yes, bed linens, towels, and pool towels are provided at all our villas. We strive to ensure a comfortable stay for our guests, and fresh linens and towels will be provided upon arrival.
  • Is parking available at the villas? If so, is it free or at an additional cost?
    Yes, private outdoor parking areas are available at all our villas. We provide free on-site parking for our guests during their stay.
  • Is Wi-Fi available at the holiday homes? If so, is it free or at an additional cost?
    Yes, Wi-Fi is available at all our villas. We provide complimentary Wi-Fi access for our guests to stay connected during their stay. However, we purposely lower the strength of the Wi-Fi in bedrooms in order to limit harmful waves and have a peaceful night's sleep
  • Are there any nearby attractions or points of interest near the villas?
    Yes, there are several nearby attractions and points of interest near our holiday rental property. These may include beautiful beaches, historical landmarks, local markets, and more. Our friendly staff will be happy to provide recommendations and information on nearby attractions to enhance your stay. Alternatively, check our website for recommandations on nearby attractions.
  • How can I make a reservation for one villa?
    To make a reservation, the most cost-effective option is through our website by following the booking instructions, as it allows you to book directly without any additional fees. However, if you prefer, our villas are also listed on other booking platforms. Please note that these platforms may charge a commission or booking fee, which is not applicable when booking through our website. Alternatively, you can contact us via telephone or email to check availability and make a reservation.
  • How can I make a reservation for more than one villa or for an event?
    For reservations involving multiple villas or for hosting an event at our property, we recommend contacting us directly through our website or via email/phone. Our team will be happy to assist you with the booking process, provide you with the necessary information and availability, and offer a personalized quote tailored to your specific needs. Please note that special arrangements may be required for group bookings or events, and early planning is recommended to ensure availability and smooth coordination.
  • What are the payment options?
    We accept payment via credit cards, bank transfers, or PayPal. A deposit is required to secure your reservation, payment details will be provided during the booking process.
  • Can I request additional services or amenities for my stay?
    Yes, we strive to accommodate special requests to the best of our ability. Please contact us in advance to inquire about additional services or amenities you may require during your stay, and we will do our best to fulfill your requests.
  • Do I need to provide any identification or documentation prior to my arrival?
    Yes, as a requirement of the Spanish government, we kindly request that all guests staying at the villa provide a copy of their passport prior to their arrival. If guests are from the European Union, an ID card would also be acceptable. This is a mandatory requirement, and the information will be handled in accordance with privacy and data protection laws. Please be assured that this information will be used solely for compliance purposes and will not be shared with any unauthorized third parties.
  • Is there a security deposit required for the villa?
    Yes, a security deposit is required to cover any damages or incidents during your stay. The amount and payment details will be provided during the booking process, and the deposit will be refunded after check-out, less any deductions for damages, if applicable.
  • How do I get directions to the holiday home?
    You can easily find directions to our villas by visiting our website or by contacting us directly for detailed directions. Additionally, you can find us on Google by searching the name of the villa of your choice, which will provide you with maps and driving directions. Please note that we recommend using our website for the most accurate and up-to-date directions.
  • Can I request additional information or assistance before my stay?
    Absolutely! If you have any further questions or need additional information or assistance before your stay, please feel free to contact us via phone or email, and we will be happy to help.
  • Is there a minimum age requirement for the main guest at the holiday rental house?
    Yes, the minimum age requirement for the main guest at any of our villas is 25 years old. This is in accordance with our policy and the terms and conditions of the rental agreement. The main guest is responsible for the reservation, and must be present during the entire stay.
  • What should I pack or bring for my stay?
    When preparing for your stay at our holiday homes on the Costa del Sol, we recommend packing appropriate clothing for the season and checking the weather forecast. Don't forget to bring toiletries and any personal items you may need. As for amenities, appliances, or supplies, please refer to our website or contact us for detailed information. We strive to provide a comfortable stay, and our team will be happy to assist you with any specific questions or concerns you may have regarding packing or what to bring.
  • What time is the check-in and check-out time?
    For all our villas, the standard check-in time is 16h00 (4pm), and the check-out time is 10h00 (10am).
  • Can I request an early check-in or late check-out, and if so, is there an additional fee?
    Early check-in or late check-out requests are subject to availability and may be subject to an additional fee. Please contact us in advance to inquire about the possibility and any associated fees.
  • What is the process for checking in at the villas, including where to pick up keys or access codes?
    Usually, we personally welcome guests at our holiday homes and provide them with a tour of the property during the check-in process, this is why we kindly request guests to communicate their estimated time of arrival. However, if guests arrive very late at night or early in the morning, we will provide them with special instructions for self-check-in, including where to pick up keys or access codes, and any other relevant details to ensure a smooth arrival experience. We will also make sure to pass by the following day to personally welcome them and address any questions or concerns they may have.
  • Can I store my luggage at the villa if I arrive before the check-in time or need to leave after the check-out time?
    While we usually try our best to accommodate luggage storage requests at the villas for guests who arrive before the check-in time or need to leave after the check-out time, we recommend contacting us in advance to confirm availability and discuss any alternative options.
  • What is the process for checking out of the villas, including returning keys or access codes?
    As part of our check-out process, we kindly request that guests inform us of their estimated departure time in advance. Usually, we allow guests to check-out of the holiday homes on their own. However, we appreciate timely communication about the departure time to ensure a smooth check-out experience. This allows us to make necessary arrangements and ensure that the property is properly prepared for the next guests.
  • How do I contact the property manager during my stay?
    You can contact the property manager during your stay, the most efficient way to reach us is via WhatsApp at (+34)671461610, this will ensure a speedy reply, however, feel free to email or call us by referring to the contact information provided on the website.
  • Are there any specific rules or regulations I need to follow during my stay?
    Yes, we kindly request that all guests adhere to the rules and regulations specified in our terms and conditions.
  • What should I do if I encounter any issues or need assistance during my stay?
    If you encounter any issues or require assistance during your stay, please contact the property manager immediately. We will do our best to address and resolve any concerns or issues promptly. Your satisfaction and comfort are our top priorities.
  • Is there housekeeping or cleaning services provided during my stay?
    Our villas includes both pre- and post-cleaning services as part of the rental price. However, if guests require additional cleaning during their stay, we offer this service at an additional fee and subject to availability. We kindly recommend guests to book this service in advance to avoid any last-minute availability issues and ensure a smooth and enjoyable stay.
  • What do I do in case of an emergency during my stay?
    In case of an emergency, please dial 112 immediately. Additionally, please notify the property manager as soon as it is safe to do so. We will provide you with any necessary guidance and assistance to ensure your safety and well-being.
  • What is the process for returning the security deposit?
    If a security deposit was collected, it will be refunded to the original payment method within 14 business days after check-out, once the property has been inspected for damages. Any deductions, if applicable, will be clearly communicated in writing. Please feel free to contact us if you have any questions.
  • Can I leave a review for my stay at the villa?
    We greatly appreciate your feedback! Yes, you are welcome to leave a review about your experience at our villas. You can do so on Google, the platform via which you made your booking, or by contacting us directly. Your feedback is valuable to us and helps us improve our services.
  • What do I do if I left something behind at the holiday home?
    If you believe you have left behind any personal belongings at one of our villas, please contact us as soon as possible. We will do our best to locate and return any lost items. We keep forgotten items for a period of 30 days, if within that period, the item has not been claimed, they will be donated. However, please note that we are not responsible for any lost or forgotten items, and any shipping or handling charges that applies.
  • How do I provide feedback or report any issues after my stay?
    We welcome your feedback! If you have any concerns, suggestions, or feedback about your stay at one of our villas, please do not hesitate to contact us. We value your input and will strive to address any issues or concerns promptly and to the best of our ability.
  • Can I make a reservation for my next stay?
    Absolutely! We would be delighted to have you as our guest again. Please contact us directly or visit our website to make a reservation for your next stay at one or several of our villas. We look forward to welcoming you back and providing you with another enjoyable stay.
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